How CognosysAI collects, uses, and protects your data while using our services.
1. Information We Collect
We collect two types of information:
1.1. User-Provided Information: When you register for an account or use our Service, you may provide us with personal information, including but not limited to your name, email address, and other contact details. You may also provide information related to the AI agents you manage through our Service.
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1. Providing the Service: We use your information to create and manage your account, allow you to use our AI agent scheduling and management tools, and provide customer support.
2.2. Improving the Service: We analyze user data to improve our Service, develop new features, and enhance user experience.
2.3. Communication: We may send you information about the Service, updates, and promotional materials. You can opt out of these communications at any time.
2.5. Use of Google User Data (Optional Integration)
Our Service offers an optional, not mandatory, integration with Google APIs to enhance its functionality. This feature is available only upon your active choice to enable it. Activation grants us access to, use, storage, and potential sharing of specific Google user data. This data is used exclusively to support and improve our Service's features that require Google integration. We strictly adhere to Google's Limited Use Requirements in managing all Google user data.
We prioritize your privacy and data security. Any Google user data we access via our integration is in full compliance with the Google API Services User Data Policy, which includes Limited Use requirements. We leverage this data solely for enhancing service features you elect to use.
In the spirit of transparency, it's important to note that our AI-based platform incorporates large language models (LLMs) provided by third parties, such as OpenAI. Integrating your Gmail account with our service constitutes your explicit opt-in consent, allowing us to share necessary data with these LLMs via their APIs. This enhances the application's functionality tailored to your needs. The data shared with LLMs mainly includes email content but is strictly confined to what is essential for the tasks you instruct our system to execute.
User Consent and Control
You have full control over this data sharing, with the right to opt-out at any moment. If you choose to withdraw your consent and disconnect the integration, our application will continue to operate, but without the enhanced features provided by the integration. Following your opt-out, no new Google data will be shared with any AI models.
2.5.1. Provision and Operation of Integrated Features: Employing Google integration allows us to use the necessary Google user data to operate and maintain the enhanced aspects of our Service enabled by this integration.
2.5.2. Personalized User Experience: We use this data, with your consent, to personalize your experience with our Service, aiming to make it more efficient and tailored to your needs.
2.5.3. Improvement and Development: Understanding your usage of the integration helps us analyze the data to improve existing features and develop new products, services, and functionalities.
Please be aware that enabling this integration indicates your explicit consent for us to access and use your relevant Google user data. You can disable this integration at any time. Upon deactivation, we will cease to use and revoke access to any further Google user data.
3. Data Sharing
We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:
3.1. Service Providers: We may share information with third-party service providers who assist us in providing and improving the Service.
3.2. Legal Requirements: We may share information in response to valid legal requests or to protect our rights, privacy, safety, or property.
3.3. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your data may be transferred as part of the transaction.
4. Security Measures
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of data transmission over the Internet or electronic storage is entirely secure, and we cannot guarantee the absolute security of your information.
5. Your Choices
You have the following choices regarding your personal information:
5.1. Access and Update: You may access and update your account information at any time through the Service.
5.2. Communications: You can opt out of receiving promotional communications from us.
5.3. Deactivation: You can deactivate your account at any time by contacting us.
6. Children's Privacy
Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected personal information from a child under 13, please contact us, and we will take appropriate action.
8. Contact Us